Frequently Asked Questions
DO I NEED AN ACCOUNT TO ORDER?
You can order as a "Guest" but we will redirect you to register an account for faster checkout and payment. You can check your order status and you don't have to re-inputting the customer details every time you want to make a purchase.
I'VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?
Click "Forgot Password?" link at the LOGIN Page and follow the instructions.
I WOULD LIKE TO ORDER SOLD OUT ITEMS. IS IT POSSIBLE?
No, but we will let you know when it's restocked. Make sure you have registered as a member to keep updated.
CAN I INPUT DIFFERENT ADDRESSES ON MY PROFILE?
Yes. Please add your new address under : profile -> address -> add new address
DOES SOPHIA SHIP TO MULTIPLE ADDRESSES?
Unfortunately We don’t. You have to create a different order to ship to different addresses.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED/ SENT?
Unfortunately, you can't. We only ship the order to the address written.
CAN I ADD ITEMS AFTER I CHECK OUT?
Unfortunately, you can't, because after checking out your order is recorded. If you want to add items, kindly make a new order without logging out.
CAN I PAY BY CREDIT CARD?
Yes, you can. You are able to pay in our website in IDR. Both are processed after clicking "Confirm Order" button.
IS IT POSSIBLE TO JOIN AS RESELLER?
Unfortunately no, currently we are not hiring any new resellers yet.
IS IT POSSIBLE TO BE PARTNER FOR SOPHIA STORE?
Yes, it is. If you are interested to be our partner, please kindly contact : hello@sophia.co.id with subject STORE PARTNER.
